FAQ

I am having trouble signing into my account.

When you sign in with a phone number, we'll send a verification code to both your phone and email address on record. If you are not receiving the verification code, please contact us here or at support@mojiit.com

If you are having trouble logging in with Facebook, please contact us here or at support@mojiit.com

How do I install the iMessage app?

The Mojitchat iMessage app is automatically installed with your iPhone or iPad app.

How do I drag & drop Mojicons over my text messages?

First, be sure you're using the Mojitchat iMessage app (using the directions above). When you find your Mojicons in the iMessage app, hold your finger over a Mojicon to peel the sticker and drag it into your conversation. It's that simple!

I'm experiencing a bug or crash 😡!! Help!

We're sorry. We work hard to deliver a great app but sometimes we miss a bug. Always be sure you are using the most up to date version of the app by updating regularly on the App Store.

If you continue to experience issues, please contact us here or at support@mojiit.com with your device information (incl. iPhone model, Cellular network, etc.) and a brief description about when you experienced the bug or crash.

I'm having trouble getting my Mojicons. Help!

Please visit Settings in the Mojichat app, then tap Refresh Mojicons. If you're still having trouble augmenting Mojicons, please contact us here or at support@mojiit.com for further assistance.

I can't find my hairstyle. Can you make it?

We sure can! We're accepting selfies of hairstyles we don't yet have in the app via Twitter. You can Tweet us your hairstyle @mojichatapp. Don't have Twitter? Email us a photo of hairstyle you love via support@mojiit.com and we'll see what we can do!

Be sure to check the app each week for new, unique hairstyles.

How do I get more clothes?

We're accepting selfies of outfits we don't yet have in the app via Twitter. You can Tweet us your favorite outfit @mojichatapp. Don't have Twitter? Email us a photo of an outfit you love via support@mojiit.com and we'll see what we can do!

Be sure to check the app each week for new, trendy outfits.